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 REPUTATION MANAGEMENT SPECIALISTS                                                BLOG  |  ARTICLES  mailing list Public seminar  

 








Member, Public Relations Society of America

Member, Public Relations

 Society of America

 

Member,

Houston, TX chapter


CUSTOMER SERVICE SEMINAR-TRAINING

 

The Power Of First Impressions

How to give great customer service and build great customer relations

 

Ask for this popular seminar by name.

  • One-on-one sessions: By telephone, in person or e-mail, Call 713-834-4138 or email us

  • Group seminar: Request a stand-alone corporate seminar for your staff, KEYNOTE or for breakout session at your next conference.

Power of first Impressions--How to give great customer service and build great customer relations

The Power Of First Impressions

For some organizations, customer service is only a cliché. Customer complaints, poor sales, poor reputation are considered just "stuff to deal with."

 

Successful businesses, however, understand that success starts with impressions formed with each contact with customers. Whether on the telephone or in person, positive first  impressions on each client is key to success.

 

Excellent for small business, non-profit organizations, church organizations, yes, CHURCH; government agencies, and more. This dynamic seminar is a must for front-line staff and everyone who communicates with prospects on behalf of your organization.

 

What you'll gain

  • Build instant and lasting rapport with clients of diverse culture

  • Make your visitors feel important and appreciated.

  • Experience fewer clients complaints

  • Improved organizational reputation

  • Build a reservoir of goodwill with the community

  • More

Ask for this popular seminar by name.

  • One-on-one sessions: By telephone, in person or e-mail, Call 713-834-4138 or email us

  • Group seminar: Request a stand-alone corporate seminar for your staff or for breakout session at your next conference.

Click on the images below for descriptions of our popular topic areas

 GREAT ORGANIZATION REPUTATION

 How to improve and benefit from workplace diversity

 WORKPLACE DIVERSITY

The Power of PR

Leveraging

The Power of

Your PR

Essential tools for Spokesperson skill development

SPOKESPERSON SKILL DEVELOPMENT

CRISIS can strike anyone, anywhere, anytime. Ask Don Imus;  Michael Brown (former FEMA director), Governor Blanco (former Louisiana governor), Mayor Ray Nagin (New Orleans); Michael Neeleman (former CEO, JetBlue); Michael (Mike) Vick, e.t.c. Plan ahead!

CRISIS MANAGEMENT STRATEGIES

Advancing Your Image,  & Professional career: Professional appearance, public speaking, listening skills, more.

DEVELOPING your  PROFESSIONAL BEST!


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